Please follow these instructions for remote help

1. Click on the button below for your type of device
2. For desktops save the file to your Downloads or Desktop folder
3. Find where you saved the file and then double-click the file
4. Your computer security will warn you about allowing this application to run, please click allow

Please note after I log off of your computer I WILL NOT be able to get back into your computer without first contacting me and then running the application again, this is for Your Protection!